Return Policy

We want you to be happy with your purchase!

We accept unopened, unused products for a full refund within 30 days of purchase. Please contact us as soon as you decide to return an order and we will instruct you as to how to do so. The cost of returning the product will be paid by the customer.

In the event of a damaged or incorrect order, please contact us at  info@clementinefields.ca within three days of receiving your order. If the order is damaged, please attach a photo and a description of the damage incurred.

Once your return is received, we will send you an e-mail to notify you that we have received your returned item. Your refund will then be processed and a credit will automatically be applied to your card. 

Have a specific question about returns or samples? Try our FAQ page